Because WA Sender and the Website Template Bundle are delivered digitally and instantly, this policy explains exactly when a refund applies and how WA Sender cancellation works.
Last updated: 29 August 2026
In short: because you get instant access after payment, purchases are generally non-refundable once delivered — except where the product genuinely doesn't work as described and our support team can't fix it. For WA Sender, you can cancel the monthly plan's auto-renewal anytime to stop future billing; the Website Template Bundle is a one-time payment with no recurring billing to cancel.
1. Overview
WA Sender and the Website Template Bundle are digital products delivered instantly by email after payment. Because there is no physical product to return and access becomes usable immediately, our refund policy differs from a typical physical-goods store. This page explains exactly what is and isn't eligible for a refund, and how WA Sender subscription cancellation works.
2. When a refund applies
You may be eligible for a full or partial refund in these situations:
Duplicate payment — you were accidentally charged twice for the same order.
Payment deducted, product not delivered — your payment was successful but you did not receive your download link/license key/access details within 24 hours, and our support team could not resolve it.
Genuine technical failure — the product does not work as described (e.g. WA Sender does not run on a supported Windows configuration, or a Website Template Bundle file is genuinely corrupted/missing), and our support team is unable to fix the issue after a reasonable troubleshooting attempt, within 7 days of purchase.
Wrong product/plan purchased — you accidentally purchased the wrong plan and contact us within 24 hours before meaningfully using the license or templates.
3. When a refund does not apply
Change of mind after the download link/license key/templates have been delivered and used
For WA Sender: dissatisfaction with results (e.g. message delivery/response rates) that depend on factors outside the software itself, such as your contact list quality or WhatsApp's own platform behaviour
Your WhatsApp number being restricted or banned by WhatsApp/Meta as a result of how WA Sender was used — please review our Terms & Conditions on acceptable use
For the Website Template Bundle: not liking the design style of a template you've already downloaded and used, where the bundle otherwise works as described
Requests made after the applicable window mentioned in Section 2
Any WA Sender billing cycle that has already renewed before a cancellation request was received
4. Cancelling your WA Sender subscription
WA Sender's monthly plan (₹199/month) auto-renews via Razorpay until cancelled. The yearly plan (₹899/year) is a one-time payment for 12 months' access and does not auto-renew, so there is nothing to cancel. The Website Template Bundle is always a single one-time payment.
Cancellation stops future monthly billing — it does not automatically refund the current, already-paid billing period.
Your license typically remains active until the end of the billing period you've already paid for.
There is no minimum lock-in term or cancellation fee.
5. How to request a refund or cancellation
Contact us with your order/transaction reference (from your Razorpay payment confirmation email) and a short description of the issue:
We aim to respond to every refund or cancellation request within 24–48 business hours.
6. Refund timeline
Approved refunds are processed back to your original payment method through Razorpay within 5–7 business days of approval. The exact time for the amount to reflect in your account/card statement can vary depending on your bank or payment provider.
7. Contact us
For any refund, billing or cancellation question, reach out to:
